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These General Terms and Conditions (referred to as “Terms”) are applicable to all services provided by Yakut Host (“Yakut Host” or “we”) to the Client (“Client”).
All orders placed with Yakut Host are subject to automatic verification by an anti-fraud system.
If an order is flagged as potentially fraudulent, we will request the customer to provide a copy of an identity document to verify the accuracy of the information provided during the order process.
If the provided information is verified as accurate, we will delete the identity document from our systems and proceed to manually activate the order. If the information does not match, we will delete all account details, including the copy of the ID.
We reserve the right to not activate the service in the following cases:
In some instances, a dedicated server may appear available at the time of ordering but may not be available in the datacenter during activation. In such cases, we will credit the amount paid to the customer’s account, allowing the customer to choose another available server.
Similarly, a domain may be unavailable or classified as premium at the time of registration. In these cases, we can either refund the amount to the user’s credit or the payment method used, or adjust the invoice price according to the customer’s preference.
At Yakut Host, we believe in providing support that is not only efficient but also friendly and respectful. Our dedicated team is available 24/7, ready to assist you with any inquiries or issues you may have regarding the management of your website and server. We are committed to ensuring that our customers can manage their websites and servers smoothly, and we do not hesitate to offer any assistance necessary to achieve this goal.
Yakut Host prioritizes respectful communication. We believe in treating our customers with the utmost respect and kindness. We reserve the right to suspend accounts only in extreme cases where a client’s behavior is consistently disrespectful or abusive towards our staff. Our aim is to maintain a supportive and positive environment for all our customers.
At Yakut Host, we prioritize swift and efficient website transfers. For WordPress websites, transfers are completed within 48 hours of your request, free of charge. For custom-coded websites, our transfer service is completed within 7 days of your order date. Our team ensures meticulous attention to detail during the transfer process, guaranteeing a seamless transition to our services. Transfer costs for WordPress websites are waived as part of this promotion. Any additional details or requirements regarding the transfer process will be communicated clearly during the arrangement process.
At Yakut Host, we aim to maintain transparent billing practices to ensure that customers are aware of all charges and can manage their payments with ease.
We accept a variety of payment methods, including:
If you transfer a domain that was purchased together with a hosting service to another registrar, the hosting service will be automatically deactivated.
At Yakut Host, some of our plans offer the added benefit of a complimentary domain registration, transfer, or renewal. However, it’s important to note that this promotion is applicable only if the domain is acquired simultaneously with the plan. Once the domain is obtained, it cannot be altered, nor can the free domain offer be availed of in the future.
If you already possess a domain or hosting plan with us, participation in this promotion is restricted unless you opt to purchase a new hosting plan accompanied by a new domain.
Please be aware that the availability of free domains is subject to change periodically. While we may currently offer a .com domain with our services, the domain extension provided for free may vary in subsequent cycles. We cannot guarantee which domain extension will be included in the free domain promotion at any given time. Our objective is to maintain transparency and fairness by periodically offering different domain extensions as part of our free domain promotions.
In certain circumstances, our system may automatically detach the domain from your hosting plan. This can occur if you manually renew the domain from the client area, if there is a delay leading to the suspension of your plan, if you transition from annual to monthly payment cycles, or if you choose to disable automatic domain renewal, among other scenarios.
At Yakut Host, we maintain a zero-tolerance policy towards copyright infringement.
In appropriate circumstances and at our sole discretion, we reserve the right to disable and/or terminate the accounts of copyright infringers. If you believe that your work has been unlawfully copied or your intellectual property rights have been violated, please provide us with the following information:
An electronic or physical signature of the individual authorized to act on behalf of the copyright owner or other intellectual property rights holder.
A description of the infringed work.
Details regarding the location of the infringing material on our website.
Your contact information, including your address, phone number, and email address.
A statement affirming that the unauthorized use of the material constitutes a violation of copyright or law.
A statement verifying the accuracy of the provided information and confirming that you are the copyright owner or authorized representative.
By providing this information, you enable us to take appropriate action against copyright infringements, ensuring the protection of intellectual property rights within our services.
Article 16: Suspension and Interruption of Service
Yakut Host reserves the right to suspend or interrupt services at any time and without prior notice under the following circumstances:
Terms Violation: If, in the judgment of Yakut Host, the customer breaches the terms of service, acceptable use policy, or service level agreement.
Network or Equipment Failure: In the event of a failure in the network or equipment essential for service provision.
Unscheduled Maintenance: Essential and unscheduled maintenance required to maintain the service.
Failures or Malfunctions: Incidents leading to failures or malfunctions affecting the provision of service.
Security or Confidentiality Reasons: If justified by reasons related to security, confidentiality, or the need to protect data privacy in accordance with the UK Data Protection Act 2018 and GDPR.
Threats to Network, Equipment, or People: Threats that could endanger the network, equipment, or individuals, including situations where customer data or systems could be compromised.
If an account is compromised, we will promptly suspend the account and notify the customer via email, providing details of the reason for suspension. Access to the account will only be granted to the customer’s or WebMaster’s IP address to address the issue before restoring the website online.
Cancellation and Refund Policy: Customers may cancel their services at any time by submitting a written request. Any prepaid fees for unused services will be refunded based on our refund policy, provided that no violation of these terms has occurred. In cases of contract termination due to policy violations, no refunds will be provided.
Yakut Host aims to minimize disruptions and will endeavor to resolve such situations swiftly. In cases where the suspension is due to a breach of terms or misuse, restoration of services may be conditional on the customer’s compliance with our terms and policies.
YAKUT HOST acknowledges and recognizes that the input of information into the space and the subsequent dissemination of the same on the internet network, through YAKUT HOST’s services, are carried out exclusively at the Customer’s own risk. The Customer acknowledges that the internet network is not controlled by YAKUT HOST and that, due to its peculiar structure, neither public nor private entities, including YAKUT HOST, can guarantee and monitor the performance and functionality of the network branches or control the contents of the information transmitted through its network. Therefore, the Customer acknowledges and accepts that no responsibility can be attributed to YAKUT HOST for the transmission or receipt of illegal information of any kind. The Customer agrees to indemnify YAKUT HOST for any liability action that may be initiated by third parties in relation to violations of national or international laws committed by the Customer. The Customer shall bear all costs, damages, and charges, including any legal fees, arising from such liability actions and undertakes to inform YAKUT HOST if such a liability action is initiated against it.
YAKUT HOST does not provide any guarantee to the Customer or third parties that the Service is perfectly suited to particular purposes. No responsibility may be attributed to YAKUT HOST if the provision of the Service, with the precise characteristics required by the Customer, is conditional on the actions of third parties (for example, but not limited to: YAKUT HOST’s suppliers).
The Client, relieving YAKUT HOST of any relevant responsibility, acknowledges and accepts that:
YAKUT HOST is committed to ensuring the best functionality of the system but does not assume any responsibility towards its Customers or Third Parties for delays, malfunctions, suspension, and/or interruption in the provision of the Service caused by causes not attributable to it, such as, but not limited to:
In such cases, YAKUT HOST shall not be liable for any loss, damage, or injury suffered by the Customer and/or Third Parties, whether direct or indirect, foreseeable or unforeseeable, including but not limited to economic/financial losses, business, revenues and profits, and/or commercial goodwill. Therefore, the Customer acknowledges and accepts that it shall have no claim against YAKUT HOST for compensation, indemnity, reimbursement, or any other reason.
Art. 18. Managed Dedicated Services
YAKUT HOST’s managed dedicated services encompass VPS, Cloud plans, and dedicated servers with a managed contract, inclusive of support from us.
The root password is not initially provided to the Customer but can be requested via ticket, contingent upon a valid reason. Some customer operations may nullify the “Managed” contract, and support may be billed accordingly, as outlined in the paid services section.
Support is delimited to the following:
Hardware management, monitoring, and replacement.
Network availability.
Free installation of the control panel at the time of purchase.
Optimization of the control panel and operating system upon activation.
Securing the VPS at activation.
Free migration of up to 10 accounts if the control panel matches the activation.
Management encompassing all aspects of the operating system, along with support and troubleshooting related to the operating system and standard control panel components.
cPanel/WHM:
Initial installation.
Initial service optimization.
Version upgrade/downgrade (excluding EDGE build).
Repair.
License.
Troubleshooting automatic updates.
Email services:
Upgrade/reinstallation of exim MTA.
Upgrade/reinstallation of courier-imap POP3 and IMAP service.
Installation/upgrade/reinstallation/uninstallation of SpamAssassin.
Installation/upgrade/reinstallation/uninstallation of ClamAV antivirus.
Troubleshooting and repair of email delivery issues (excluding issues due to third-party services).
Horde/IMP and Squirrelmail webmail troubleshooting.
Web service:
Apache web server recompilation.
PHP upgrade or recompilation with additional modules/options supported directly from cPanel.
Editing PHP configuration.
Installation/upgrading/removal of ionCube.
Installation/updating/deleting of Zend Optimizer.
Installation/upgrade/deletion and Accelerator.
Apache/PHP troubleshooting and repair and possible configuration (excluding custom configurations).
MySQL:
MySQL version upgrade.
Repair of MySQL installation.
MySQL database repair/optimization.
Troubleshooting problems with MySQL startup or connectivity.
Nameserver:
Named repair/reinstallation.
Named configuration and troubleshooting.
FTP service:
Upgrade/reinstallation of proftpd or pure-ftpd FTP server.
Switching between pure-ftpd and proftpd.
FTP service configuration and troubleshooting (excluding custom configuration rules and custom FTP forms).
For additional services and support beyond the scope of standard assistance, customers must engage with us through the support ticket system.
Free support is limited to server-related services or failures and their configurations. We do not offer free support for customizations, third-party script support, or other services. However, we are available to provide a quote based on the nature of the required work.
Article 20: Phishing and Abuse
If any customer misuses our services for phishing, fraudulent activities, or other forms of online abuse, immediate action will be taken. Upon receiving a report or complaint from a third party regarding such misuse, Yakut Host will investigate the matter. If the claim is found to be valid, all services associated with the offending individual will be deactivated.
In accordance with the UK Data Protection Act 2018 and GDPR, if requested by law enforcement or legal authorities, Yakut Host will provide all available information related to the offending individual, including logs and other relevant data, to assist in legal proceedings.
In addition, the following abusive activities will lead to immediate service suspension and possible legal action:
Publishing or hosting illegal content: If a customer violates our policies by publishing illegal, pornographic, or unethical content, their services will be immediately suspended. This applies particularly to content that violates UK law or international standards.
Racially discriminatory or hate speech: If a customer publishes racially discriminatory or hate-inciting content, they will be issued a warning. If the content is not removed within a given time frame, their services will be deactivated in accordance with anti-discrimination laws in the UK and internationally.
Spamming: Sending unsolicited emails (spam) via our services is strictly prohibited. Any customer engaging in spam email campaigns will have their services immediately deactivated to maintain a secure and spam-free environment for all users.
We are committed to ensuring that our platform complies with international privacy rights, UK laws, and anti-discrimination laws. Violations of these standards may result in permanent service suspension and the sharing of customer information with legal authorities, as permitted by applicable law.
These terms and conditions are governed by international standards and regulations, taking into account the jurisdictions of the United Kingdom and other applicable countries. Yakut Host aims to ensure compliance with all relevant international laws, including those covering privacy, consumer protection, and anti-discrimination.
For disputes regarding the interpretation, execution, or termination of these General Terms and Conditions of Sale, the following provisions apply:
UK-based customers: Any legal disputes will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.
Non-UK-based customers: For customers based outside the United Kingdom, the laws of their respective domiciles may apply, depending on international and local consumer protection regulations.
In cases where a conflict arises between local laws and these terms, we will strive to comply with the laws of the customer’s jurisdiction, as long as they align with UK law and international standards.
Yakut Host reserves the right to update these terms at any time. Any changes will be communicated to customers, and continued use of our services implies acceptance of these changes.
Art. 22. Acceptance of Terms and Conditions of Use
This agreement becomes effective at the moment the Customer submits an order or opens an account for any of our services. If a Customer does not agree with these terms, they may cancel their account or contact the administration for assistance with cancellation. By signing up for or continuing to use our services, the Customer agrees to the terms outlined herein.
By utilizing our services, you acknowledge that you have read and agreed to all the terms presented in this document, as well as those found on the relevant pages of our website. Please carefully review the rules and regulations related to our company and services. Should you have any inquiries regarding our terms of service, please do not hesitate to contact us for further clarification.
Significant Changes to Terms:
Any substantial changes to these terms will be communicated via email to the Customer at least 30 days prior to their implementation. Continued use of our services after this period implies acceptance of the updated terms. If a Customer disagrees with the revised terms, they have the right to cancel their account without penalty within the 30-day period.
Purchase Agreement:
Furthermore, by purchasing any of our services, you expressly agree to abide by the terms and conditions outlined on this page. During the purchase process, there will be an option to accept these terms. Please ensure a thorough review of the regulations governing our services before proceeding with any transactions.
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